Privacy Policy

Privacy Policy


The law requires us to have a privacy policy, and this policy only applies to Juzstay (, not to the websites of other companies, individuals, or organisations to which we provide links to our websites.


Use of Your Information


We collect your information for the safety of our platform users and guests who book through Juzstay, to understand who we are accommodating at our partner properties, and to ensure the safety of our employees. Furthermore, website user and visitor data is collected for statistical purposes. We also collect our visitors’ nationality, date of birth, and gender for statistical purposes. We may automatically log your IP address when you visit our websites (the unique address which identifies your computer on the internet). IP addresses are used to help us manage our websites and to collect broad demographic data for analytical purposes. We send confirmation emails to guests who make reservations, so we will need your email address. Exceptions may be made if we need to contact previous guests regarding post or lost property.


Reservation Data


We do need some information from you in order to confirm a reservation. Typically, this will include:

Your name is

In case of an emergency, phone or mobile number


Year of Birth

Passport and driving licence information are examples of identification data.

Credit card information, including the three-digit code found on the back of your credit card

Arrival and departure dates

The email address


Credit Card Data


We require a full 16-digit debit/credit card number, name on the card, card type (we accept VISA, Master card, or Maestro), three-digit security code, and expiry date in order to serve our services through all channels (telephone, website, or smartphone application, but not limited to). Furthermore, we may charge a monthly subscription fee if the user subscribes to a Juzstay membership and authorises Juzstay to charge the card on a regular basis (monthly/quarterly/bi-annually/yearly) based on the type of membership selected. The user has the option to cancel their membership at any time. Juzstay indemnifies itself for all data used on third-party websites/agents and reservations made through them. Please review their privacy policies and terms and conditions. Personal Information of Guests Juzstay values guest privacy and will not sell or disclose personal information to any other person, business, or third party unless an emergency arises and/or it is deemed necessary as part of our duty of care.


Updating Guests’ Contact Information


Our customers come back to us on a regular basis. It is your responsibility to notify us if any of your personal information that we have on file for you needs to be updated. If you have booked accommodation with us and we suspect we have false information about you, we may contact you at any time.


Website Safety


The Internet is not a safe channel. However, we have implemented various security measures, such as firewalls, to prevent unauthorised access to our website.


Third Party Websites


Our website contains links to numerous other websites that promote their products and services to our visitors. Juzstay indemnifies itself for all data used on third-party websites/agents and reservations made through them. Please review their privacy policies and terms and conditions.


Photography and Film


There is no need to obtain permission to photograph or film on our property. We do, however, recommend that you obtain permission before photographing or filming other guests who are not in your group. On occasion, we may hire film or photography crews to film or photograph our properties for promotional purposes. If you do not want to be filmed or photographed, you must leave the filming or photography area voluntarily.


Disclosing Guests’ Personal Information to Third Parties


Aside from that, we will not disclose any personal information without your permission for the purposes specified in this policy, unless we are legally required to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).


Your Rights


By submitting your information to us, you agree to the use of that information in accordance with the terms of this Privacy Policy. You may request that we provide you with any personal information we have on file for you at any time. You may also choose to add, modify, or delete information about yourself that we have on file for you. The provision of such information is contingent on you proving your identity and full address with a utility bill and a valid photo ID. Please contact us at if you have any such requests.

In the event of a discrepancy, you have the right to file a complaint with a supervisory authority; however, we would appreciate it if you would first give us a chance to correct it by contacting us at




Subject to the provisions of the law, you have the right to request the following in the manner specified herein:

  1. The right to request information about:

– Types of Personal Data Juzstay has on file for you.

– Specific pieces of Personal Data collected by Juzstay about you.

– Source categories from which Personal Data is gathered.

– The collection of Personal Data for business or commercial purposes.

– Types of third parties with whom the company shares Personal Data.

  1. The right to have any Personal Data collected about you by Juzstay erased.

If you wish to exercise any of the rights to access or delete Personal Data that is defined as ‘personal information’ under the CCPA, please contact us at In accordance with applicable data protection laws, we respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe. By writing to us, you agree to receive communication from us in which we seek information from you in order to verify that you are the consumer from whom we collected the Personal Data, as well as such other information as is reasonably required to allow us to honour your request.

Changes to Our Privacy Policy

We may change our Privacy Policy at any time. Continued use of our website signifies that you agree to any such changes.

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